Privacy Policy

1. Introduction

LogStream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our log management and analytics platform.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email, company)
• Log data you send to our platform
• Payment information (processed securely by Stripe)
• Communications with our support team

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Detect, investigate, and prevent fraudulent activities

4. Data Security

We implement appropriate technical and organizational measures to protect your data. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 Type II certified and undergo regular security audits.

5. Data Retention

We retain your log data according to your plan's retention period. Account information is retained for as long as your account is active. You can request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
privacy@logstream.tech